Cash Back Pays with TXU Energy

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It’s after the holiday shopping frenzy and we’ve all been watching spikes in electricity use from the cold snaps across Texas. It’s time your wallet got a break. For our customers who have been on electricity plans with cash back rewards last year, you should be excited to know that your cash back should be arriving soon!

When you enroll in one of our cash back energy plans, such as TXU Energy Texas Choice plans, you’ll get back a percent of the money you spend on electricity — it’s a great way to earn money on something you use every day! Then, for the time you’ve been on a cash back plan, we’ll tally up your loyalty rewards and send you a Visa® prepaid card to spend however you like!

Your TXU Energy cash back loyalty reward card works like any other Visa® prepaid card, and you can use it to:

  • Shop online or in a store.
  • Dine at a restaurant.
  • Buy a tank of gas.
  • Purchase energy-efficient products.
  • Make a charitable donation.
  • Pay bills online. You can use your cash back card to pay your TXU Energy bill by visiting or over the phone by calling 1-888-398-5370.

You can check the amount on your loyalty reward card by calling the card services number on the back of your card.

If you’re not sure whether you’ve enrolled in a TXU Energy cash back rewards plan, or didn’t get a rewards card and believe you’re entitled to one, visit our FAQs online or contact our customer care team at (800) 818-6132.

Denise Koepke
Denise Koepke

I'm trying to use my TXU reward card to pay on my bill & couldn't do it via the listed phone # so I'm trying to do it online.Please help me with this...