Problems with money don’t just happen to low-income Texans. That’s why TXU Energy continues to offer TXU Energy AidSM, a more than 30-year-old bill-payment assistance program.
Through 2014, more than 478,000 valued customers received nearly $90 million in bill-payment help through the program.
To access TXU Energy Aid, customers can call 2-1-1.
Customers who are medically certified as having significantly decreased abilities to regulate their body temperature because of severe burns received in military combat also can get bill-payment help through TXU Energy Aid. For information, call 800-242-9113 or email firstname.lastname@example.org and include “veterans program” in the subject line.
Want to help? Check the contribution box on the front of your TXU Energy invoice or email email@example.com.
Watch this video to learn more about how TXU Energy Aid works with partner agencies across the state.
Follow one TXU Energy Aid customer’s journey.