Total Satisfaction Guarantee

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With our Price Protect Promise℠ you're shielded from fluctuating wholesale energy rates so you can rest easy all year long.

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*Season Pass - Based on reported savings during discounted months from a 2022 survey of customers on Season Pass. Individual results may vary based on plan and usage. 

*Season Pass - 50% off energy charges applies to Dec/Jan/Feb and Jun/Jul/Aug bills. TDU and other billed charges apply normally in all months.

*Price Protect Promise℠ applies to residential term contracted customers on fixed rate products. The only circumstance in which the price could change during the 12-month minimum term is to reflect actual changes in law or regulatory charges as described in the Electricity Facts Label (EFL).

*Total Satisfaction Guarantee - Just call us and cancel within 60 days of your sign-up date and, even if you signed a contract, we’ll waive any early cancellation fees. New TXU Energy residential customers only. Cancellation fee applies if you cancel after 60 days. You remain responsible for any billed and unbilled charges.

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